Shipping & Returns Policy
Shipping Policy
Processing & Shipping Times:
Evo Strength will always do our best to provide you with the fastest shipping possible. Currently, due to the pandemic, there will be some delays to some countries up to 2 weeks. In addition, all U.S orders are unable to process and shipping to the United States for our Evo Pro/ Elite Adjustable dumbbells is unavailable.
Pre-Orders:
Estimated shipping times for pre-order to North America: 8 weeks. (Due to congestions on the west coast, shipping time may delay up to 2 more weeks). At the moment, we only have Evo Pro Adjustable Dumbbells 52.5lbs in stock. We are encouraging you to pre-order the products that you’d like, and once they are in stock, it will take about 3-5 business days to arrive at your door.
In-stock:
Any in stock items will ship out the next business day. Canada takes about 3-5 business days depending on locations.
Order Tracking:
When your order ships, you will receive an email with tracking information from our courier. If your tracking information shows your items as delivered, but your shipment hasn’t arrived, please contact us store.support@evo.billinghamagency.com
Lost Parcels:
If your order has been shipped but lost in transit, please contact us at store.support@evo.billinghamagency.com along with your name, order number and tracking number. We will investigate with the couriers.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store.support@evo.billinghamagency.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at store.support@evo.billinghamagency.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Your 30 day money back period begins on the day you received your products. If you request a refund on your pre-order item which has not arrived within 30 days of your purchase date, we are unable to process the refund, please wait until your order arrives and then ship back the items to us. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
